Frequently Asked Questions

Here are the answers you are looking for…

What does pet sitting mean?

Pet sitting can mean different things to many people. To us, any pets left in a client’s home under our care is considered a pet sitting client.

Please see the services page for pricing and information for drop-ins. We do not offer overnights, live-in care, 24/7 care.

Do you take dogs to dog parks?

Unfortunately, no. For the safety and well-being of your pet, we do not take your dog to any dog parks or let them off-leash while in our care. We also believe that dog parks pose high risks due to many factors.

*Note that we do not let any other animals interact with your pets, including humans, unless it is an emergency.

Why do you need to meet my dog before any services are booked?

After years of experiences, in order to best serve you and your pets, we absolutely need to meet them in your home before confirming any services. This ensures that everyone will be safe during my visits or stay. 

We charge $25 for our basic New Client Meeting. This is only mandatory for homes with dogs but we are happy to come meet your cats or other pets as well! When we are there, we start off by meeting one another and making sure your pets feel safe and seen. Once we have determined that your pets are comfortable with us, we then do a home walk-through to go through care and make sure you understand how to use our software/phone app and answer all of your questions! If you feel like you would like to spend more time with us, we do have an extended New Client Meeting option for $45.

My friend/neighbor/family member is sleeping here overnight but need help during the day, can you visit my pets to feed them and let them out?

Unfortunately, we do not job-share with friends, family members, or other pet sitters for many reasons. Our insurance policy is considered null and void when others are also caring for your pets and we take your pet’s safety seriously.

We will only service your pets if we are their caretaker while you are away. If we see or notice that others are there in between our visits, we will automatically stop our visits for our own safety and liability.

Why do you need to check on my cat everyday?

Cats may be anti-social but any responsible pet sitter will tell you that going longer than approx. 24 hours could be lethal for many reasons. Cats can knock over their only source of water, they can turn on sinks and flood your house,  your house AC/Heat could malfunction, etc. It is for their safety while in our care and also gives us an opportunity to make sure your house is secure. 

Why do we need to pay at the time of booking?

All of our services are first pay, first serve and our clients pay when they request services. In order to best serve all of our clients, we require payment upon booking services. This insures our time for your pets and also prevents time spent tracking down delinquent payments after the service has been rendered. Overall, this has created less stress for our clients.

What if I need to cancel?

When we commit our time and services to clients, we are reserving time and space on our schedule. Since we have a team-based approach, we always have backup in an emergency and commit ourselves to providing care no matter the circumstances. 


Cancellation Policies By Each Type of Service:

Any canceled services will result in a service credit, based on how much notice we are given when we receive the cancellation request. Service credits must be used or booked within six months of the cancellation. No refunds will be given. Cancellations must be made in your Time to Pet portal under the scheduling tab, not by message.

Midday Dog Walks (10% non-returnable): Monday-Friday Dog Walks between 10am-4pm

Under 24 hour notice – full charge, no credit
24-48 hours notice – 80% fee, 20% credit
48-72 hours notice – 60% fee, 40 % credit
3-7 days notice – 40% fee, 60% credit
7-14 days notice – 20% fee, 80% credit
Over 14 days notice – 10% fee, 90% credit

Vacation care (20% non-returnable): Any cat or dog visits booked in time frames in the morning or evening, weekends, or when you’re traveling, including midday visits booked with other vacation care. (Not including Overnight Stays and 2-hour evening visits, see Below). 

Under 72 hours/3 days- full charge, no credit
3-7 days notice – 80% fee, 20% credit
7-14 days notice- 60% fee, 40% credit
14- 21 days notice- 40% fee, 60% credit. 
More than 21 days notice – 20% fee, 80% credit

Overnights(not available to new clients) and 2-hour evening visits only (50% non-returnable):

Less than 7 days notice – Full charge, no credit
7-14 days notice – 80% fee, 20% credit
14-21 days notice – 60% fee, 40% credit
More than 21 days notice – 50% fee, 50% credit


Book Your Dog Walks & Vacation Services Today!

Click Book Now to submit your request to be a client and to book a New Client Meeting with the owner of Pawsitive Vibes Petcare.