Frequently Asked Questions

Here are the answers you are looking for…

When you housesit, what does that mean?

Housesitting consists of staying overnight, usually from your pet’s dinner time until they have been fed breakfast. We stay overnight with them during that time, usually from 6/7pm until 7/8am. (12-14 hours) If your dogs/cats do not have access to a place to use the bathroom, like a yard, then we can arrange drop-in visits throughout the day ranging from 20 Minutes to One Hour to ensure they have all of their needs met

Please see the services page for pricing and information for drop-ins.

*Occasionally we may need to leave to check in on another pup while we are working with you. We will communicate this with you ahead of time.

Do you take dogs to dog parks?

Unfortunately, no. For the safety and well-being of your pet, we do not take your dog to any dog parks or let them off-leash while in our care.*Note that we do not let any other animals interact with your pets, including humans, unless it is an emergency.

Why do you need to meet my dog before any services are booked?

After years of experiences, I know that in order to best serve you and your pets, I absolutely need to meet them in your home before confirming any services. This ensures that everyone will be safe during my visits or stay. We also can exchange keys, etc when I am there.
Note that we usually charge $15-25 for our meet n greets. When we are there, we start off by meeting one another and making sure your pets feel safe and seen. We can confirm the booking during this time and go over schedule, details, etc. We then do a home walk-through to go through care, exchange keys, etc and make sure I am ready to stay with your pets in your home.

We charge a $15 key pick up and drop off fee if we cannot leave in a safe place so we recommend having two keys or two modes of entry available if we decide to work together.

We do not do in-person meet n greets for cats/approved caged animals unless there is special medication or any similar protocols that cannot be communicated in writing. We can do a google meet or facetime call in place of in-person

My friend/neighbor/family member is sleeping here overnight but need help during the day, can you visit my pets to feed them and let them out?

Unfortunately, we do not job-share with friends, family members, or other pet sitters for many reasons. Our insurance policy is considered null and void when others are also caring for your pets and we take your pet’s safety seriously.

We will only service your pets if we are their caretaker while you are away. If we see or notice that others are there in between our visits, we will automatically stop our visits with no refunds

Why do you need to check on my cat everyday?

Cats may be anti-social but any responsible pet sitter will tell you that going longer than approx. 24 hours could be lethal for many reasons. Cats can knock over their only source of water, they can turn on sinks and flood your house,  your house AC/Heat could malfunction, etc. It is for their safety while in our care and also gives us an opportunity to make sure your house is secure. 

Why do we need to pay at the time of booking?

All of our services are first pay, first serve, especially overnights, which can only be booked for one person a night and is our most sought after service. In order to best serve all of our clients, we require payment upon booking any services. This insures our time for your pets and also prevents time spent tracking down delinquent payments after the service has been rendered. Overall, this has created less stress for our clients.

What if I need to cancel?

Any overnight services, or vacation services booked in conjunction with overnights, will require a 30% non-refundable deposit (50% non-refundable deposit on major holidays like Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, New years). 

Note that paying for your entire trip is still required up front to reserve our time but the deposit is non-refundable and the remaining balance, dependent upon cancellation date/time, will have our normal cancellation policy applied to it. 

Normal Cancellation/Service Change Policy for walks, vacation visits, evening tuck-ins, and remaining services, excluding your deposit:

8-Hours or less notice: No Service Credit / Full Service Charge.

Less Than 48-Hours Notice: 25% Service Credit to apply to future services

Less Than One-Weeks Notice: 50% Service Credit to apply to future services

Less Than Two-Weeks Notice: 75% Service Credit to apply to future services

More Than Two-Weeks Notice: 90% Service Credit to apply to future services.

Book Your Dog Walks & Vacation Services Today!

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